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DEV-Lanier Technical College
➤
Help Center
➤
Faculty & Staff Helpdesk Form
Faculty & Staff Helpdesk Form
Joint HelpDesk Request
Step 1 of 7
14%
Request Type
*
Facilities Assistance Request
IT Assistance Request
Marketing Assistance Request
Website
If you are a faculty member having a
technical emergency while trying to have class
, please do not use this form.
Call 770.533.7048 and use option 1.
Jump to Website Update Request Form
Contact Info
We ask for several different ways to contact you to make sure we can reach you.
Name
*
First
Last
LTC Email
*
Personal Email
gmail, yahoo, etc. if needed
Department
Phone
*
The best number to contact you or the person needing assistance, be it your office phone or a mobile number.
How do you prefer to be contacted?
*
Email
Phone
Marketing Info
Marketing Request Type
*
Planning Appointment
Brochure
Booklet
Flyer
Computer-Media Creation/Manipulation
Exhibit
Photography
Videography
Home Page Photo
College Website Landing Page
Press Release
Event Advertising
Social Media Post
Other
Marketing Event Date Info
Event Date
Date Format: MM slash DD slash YYYY
Event Start Time
:
HH
MM
AM
PM
Event End Time
:
HH
MM
AM
PM
Marketing Social Media Info
Please include who, what, when, why, where, call to action, etc.
Social Media Post Title
Social Media Post Details
Social Media File 1
Social Media File 2
Social Media File 3
Social Media File 4
Social Media File 5
Post Start Date
Date Format: MM slash DD slash YYYY
Post End Date
Date Format: MM slash DD slash YYYY
Marketing Product Info
Requested Due Date
*
Date you must have the final product.
Date Format: MM slash DD slash YYYY
Non Social Media File
Request Info
Complete the information below as best as possible so we can provide the appropriate assistance.
Category
HVAC
Doors & Locks
Plumbing
Lighting
Name Badge
Vehicle
Lecture Hall
Janitorial
Grounds
Electrical
Surplus/Transfer Asset
MISC
Campus/Building
*
Campus
Barrow
Dawson
Forsyth
Hall
Jackson
Adult-Ed
Other
Building
Other Location
Enter the location at which you are experiencing the issue. For example, at home, a hotel, etc.
Lab/Office
Enter the lab/office information.
How can we help?
What type of device are you using when the issue occurs?
Phone or Tablet - Apple
Phone or Tablet - Android
Desktop or Laptop - Apple
Desktop or Laptop - Windows
Chromebook
Other
Device Info
If this is an LTC computer, enter the computer name (if possible). This is found either on a sticker on the machine OR by using the desktop shortcut named "Show PC Name."
I need assistance with...
*
Select one...
Logging into a system
My Class in Blackboard
Printing/Copying
Software Installation
Training Request
General Question
A Specific Error Message from a system not listed
Other
Did you know that many commonly requested software packages are available for installation right on your LTC computer without contacting the HelpDesk? To access the Software Center, click the "start" button (windows button at the lower left corner of your monitor) and search for "Software Center." You do not need any administrative accounts to install the packages available there!
Copy and Print Assistance
You may find the assistance you need in an article at the
Knowledge Base
!
Login Issues
Did you know you can reset your own password or unlock your account on your own?
To do this, visit
The Microsoft Get Back Into Your Account page
(link also available on the Office 365 login screen). Also, you may find the answer to your question in our
Knowledge Base
. Please take a look!
Select which service you are having trouble logging in to:
*
Select All
Email/Outlook
Bannerweb
Blackboard
Other
Are you able to login now?
Did you try the
The Microsoft Get Back Into Your Account page
?
Yes
No
We're glad you are now able to login successfully!
No need to submit this ticket.
Would you like for us to reset your password?
Yes
No create support request
Identity Verification
For us to better assist you, please answer 3 of the following questions so that we may verify your identity. Without this information, we cannot speak with you about your account.
Employee ID Number?
Month of Birth?
Select...
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
ZipCode?
Enter the zipcode for your personal address that should be on file with Human Resources.
ZIP Code
Personal Email
Enter a personal email that you have on file with Human Resources.
Supervisor Email
Enter your supervisor's email address.
Personal Phone
Enter a personal phone number you have on file with Human Resources.
Course Name
Detailed Information
*
Include as much detail as you can. If this is a technical issue other than a request to reset your password, include specific steps to recreate the issue, the name of the software/website you are using, specific error messages, etc.
Email
This field is for validation purposes and should be left unchanged.