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DEV-Lanier Technical College
➤
Help Center
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Blackboard Help
Blackboard Help
Frequently Asked Questions
Where can I get help with Blackboard?
You can visit
Blackboard Learn Help for Students
page for help with common issues.
How can I do a browser check?
You can visit
the Blackboard Browser Check
.
What web browsers are supported by Blackboard?
You can visit
the Blackboard Browser Support
page to find out more information.
Student Helpdesk
Name
*
First
Last
Personal Email
*
gmail, yahoo, hotmail, etc.
Student Email
Phone
*
How do you prefer to be contacted?
*
Email
Phone
I am a ...
*
Current or New Student
Alumni
Student ID #
Where are you experiencing your issue?
*
On Campus
Off Campus (Home, Work, etc.)
What type of device are you using when the issue occurs?
Phone or Tablet - Apple
Phone or Tablet - Android
Desktop or Laptop - Apple
Desktop or Laptop - Windows
Chromebook
Other
How can we help?
Alumni login for Bannerweb
Describe the issue you are experiencing
How can we help?
I need assistance with...
*
Select one...
My password
Error Message
My Class in Blackboard
Getting Information in Bannerweb (transcripts, financial aid, etc.)
Other
Password
Select which service you are having trouble logging in to:
*
Select All
Student Email
Bannerweb
Blackboard
Other
Let's first make sure you can login to your student email.
You may need to change your password away from the default password.
To do this, visit
https://outlook.com/student.laniertech.edu
and try to login and follow the prompts or use a computer on campus to change your password.
Also, you may find the answer to your question in our
Knowledge Base
. Please take a look!
Are you able to login now?
Yes
No
We're glad you are now able to login successfully!
No need to submit this ticket.
Would you like for us to reset your password?
Yes
No create support request
Support Request Details
Please enter the details of your support request. Include as much information (software and version, error messages/codes, what you are specifically trying to do and what information you may be entering) as possible.
Microsoft Online Password Reset
Reset your own password using the MS Online Password Reset Tool!
You can reset your own password if you have signed up for password recovery from Microsoft. Every time you login to your student email, you are prompted to register with your personal email and a phone number.
If you have registered, visit the
Microsoft Online Password Reset
tool to reset your own password.
Identity Verification
For us to better assist you, please answer 2 of the following questions so that we may verify your identity. Without this information, we cannot speak with you about your account.
Student ID Number?
Month of Birth?
Select...
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Approximate date of last attendance?
MM
DD
YYYY
Address?
Street Address
City
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Armed Forces Americas
Armed Forces Europe
Armed Forces Pacific
State
ZIP Code
Email, Blackboard, and Bannerweb Issues
You may find the answer to your question in our
Knowledge Base
. Please take a look!
Describe the issue you are experiencing
My Class in Blackboard
Course Name
Describe the issue you are experiencing
Getting Information in Bannerweb
You may find the answer to your question in our
Knowledge Base
. Please take a look!
Describe the issue you are experiencing
Other...
You may find the answer to your question in our
Knowledge Base
. Please take a look!
Describe the issue you are experiencing
*
Error Message
What service are you receiving the error message on?
*
Student Email
Bannerweb
Blackboard
What is the error message?
Authentication failed
UDCid
Unknown user
Disabled
Support Request Details?
Please enter the details of your support request. Include as much information (software and version, error messages/codes, what you are specifically trying to do and what information you may be entering) as possible.
Email
This field is for validation purposes and should be left unchanged.
